Terms and Conditions
By booking our services and accessing our website, you have to know that you carefully read, understand, and agree to these terms and conditions. You will not be eligible to use our website or services if you somehow do not agree with any of these terms and conditions.
Booking and Payment
All the bookings are truly made through our website, official partners, or phone.
- At the time of booking, know that full payment is required.
- Payments can be sent through online bank transfers, or you can also pay cash in advance if you agree.
- After your booking, confirmation will be sent via WhatsApp or email.
- At the time of payment, group discounts and special offers must be confirmed
Cancellation and Refund Policy
We truly understand the fact that plans may change or cancel due to some reasons.
- If you cancel your tour 3+ hours before the tour, then full payment will be given to you
Refunds are handled within 7 business days through the original payment method.
Changes to the Booking Process
- Before the scheduled tour, customers request a change in date or time before 24 hours.
- Keep in mind that all the changes occur due to availability and can confirmed by our expert customer support team.
Tour Inclusion & Exclusion
In every package, all the tour inclusions and exclusions are clearly mentioned, like pick-up/drop-off, meals and activities. Before booking your tour, kindly read the tour details carefully. Optional activities cost extra.
Health & Safety
- Know that dune bashing and some other desert activities need good physical health, and there is risk in these activities.
- We are advised pregnant women, recent surgeries, and participants with back and heart pain not to participate in dune bashing and other off-road experiences.
- If you have any health issues, tell us before your tour.
- In dune bashing adventure, you must wear seat belts.
Liability Negation
Dune Bashing Dubai and its partners are not liable for:
- Any injury, illness, loss, or damage resulting from participation in tours
- Delays or cancellations due to weather conditions, government restrictions, or traffic
- Personal belongings lost or damaged during the trip
Travel insurance is strongly recommended.
Customer Responsibilities
By booking with us, you agree to:
- Follow all safety instructions provided by our guides and drivers
- Show respect to fellow guests, staff, and local customs
- Arrive on time for scheduled pick-up
- Not consume alcohol or drugs before or during the tour
We reserve the right to deny service without refund if these conditions are not followed.
Intellectual Property
All content on our website — including text, images, videos, branding, and logos — is the property of Dune Bashing Dubai and protected by copyright laws. Reproduction or use without permission is strictly prohibited.
Privacy Policy
We respect your privacy. Please refer to our full Privacy Policy for details on how your personal information is collected, stored, and used.
Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be handled by the courts of Dubai.
Changes to These Terms
Dune Bashing Dubai reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.
Contact Us
For any questions, concerns, or feedback, please contact us:
📧 Email: [email protected]
📞 Phone: +971 564 528 505
🌐 Website: https://thedunebashingdubai.com/